Each time we look at how a Payroll Provider or Global Payroll team handles payments, it is clear the infrastructure underneath one of the world's most critical business functions is being held together with legacy banks/payment providers and manual processes that have no business being anywhere near a payroll run.
The banks and traditional payments providers historically supporting this space aren’t built for payroll. They can pay globally but don’t understand the complexities and different requirements for paying Statutory payments (e.g. needing specific local accounts/references for paying the local tax authorities). They are generalists operating in a specialist space, and payroll teams are paying the price: unreliable settlement, and manual workflows still reliant on bank files that carry genuine GDPR and human error risk. For the most sensitive payments in the world (paying someone’s mortgage or tax bill), this isn’t viable.
So we went after the market systematically.
We used the Everest Group Peak Matrix for Multi-Country Payroll as my map, the independent ranking of who's supporting global payroll teams. Today, Navro partners with a substantial number of those providers. Not because the pitch was particularly impressive (even though I like to think it was), but because the problem was real and the people we were speaking to knew it intimately. Navro has built the solution by acquiring: the deep expertise to process all payroll payments, in-house SMEs who have worked in Global Payroll payments like Jonny Nash, our Global head of Payroll, EoR, & Pension Payments, our seasoned team of Client Solutions/Implementation managers, and finally the regional banking & partner connections.
My new role, Global Head of Strategic Alliances, reflects where we are in that journey. Building the partner network was phase one. Phase two is driving value internally. Partly through supporting our partner’s clients who currently use them for Payments but, also through helping our partners drive payment adoption through replacing their client’s manual, risk prone bank file processes with an integrated/automated payments process that handles all payroll payments, not just the simple net salaries.
The payroll industry moves trillions of dollars every month on processes built decades ago. We’ve partnered with the best and brightest Payroll providers & Global Payroll team’s, now the mission is to completely eliminate those archaic processes.
Jack Atkins
Global Head of Strategic Alliances, Navro
