Complaints

Navro strives to provide its customers with world-class service. Should you wish to log a complaint, please contact complaints@navro.com

All complaints will be handled in accordance with our Complaints Policy. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please follow the instructions for contacting the regulator in your jurisdiction, below.

Texas – If you have a complaint, first contact the consumer assistance division of Navro at client.support@navro.com

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking,

2601 North Lamar Boulevard,

Austin, Texas 78705

1-877-276-5554 (toll free)

‍www.dob.texas.gov

New Mexico – If you have a complaint, first contact the consumer assistance division of Navro at Complaints@Navro.com

‍If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, complaint details can be found on the New Mexico state website:https://www.rld.nm.gov/financial-institutions/file-a-complaint/

Or by calling 1 (505) 476-4885 (toll free)

For Alaska Residents Only: If your issue is unresolved by Navro, please submit formal complaints with the State of Alaska, Division of Banking & Securities.Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.(edited)