Complaints
Navro strives to provide its customers with world-class service. Should you wish to log a complaint, please contact complaints@navro.com
All complaints will be handled in accordance with our Complaints Policy. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please follow the instructions for contacting the regulator in your jurisdiction, below.
Texas – If you have a complaint, first contact the consumer assistance division of Navro at client.support@navro.com
If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking,
2601 North Lamar Boulevard,
Austin, Texas 78705
1-877-276-5554 (toll free)
New Mexico – If you have a complaint, first contact the consumer assistance division of Navro at Complaints@Navro.com
If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, complaint details can be found on the New Mexico state website:https://www.rld.nm.gov/financial-institutions/file-a-complaint/
Or by calling 1 (505) 476-4885 (toll free)
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