Client Solutions Specialist

London, UK  /  Hybrid  /  Commercial

We are looking for a Client Solutions Specialist to join our fast-growing FinTech!

We're looking for an enthusiastic and driven Client Solutions Specialist to join our dynamic and growing team. At Navro, we value diversity and are committed to creating an environment where everyone feels supported and empowered to contribute their unique perspectives.

At Navro, we're not just offering a job - we're offering an adventure alongside a great team.

Who we are

We are transforming payments for global platforms and e-commerce businesses. As the world’s first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders.

Our platform empowers businesses to pay international workforces, sellers, and suppliers quickly and reliably while optimising costs and enhancing payment experiences. By combining innovation with compliance and scalability, we are shaping the future of payments for modern global businesses and their ecosystems.

We are building a workplace that encourages growth, development, and fun. Working in a startup can be both rewarding and challenging, we’ll be with you throughout the highs and lows as one team. We need people who have passion, resilience, and willingness to find solutions, not just problems, and work well within our global team of almost 30 nationalities.

The Role

As a Client Solutions Specialist at Navro, you would be helping our clients to build best in class payment solutions utilising our platform.

You will work closely with clients throughout their journey at Navro, helping them to identify their pain points, building comprehensive solutions, guiding them through the implementation of their solutions and ensuring their success.

This is a truly cross-functional position, where you will work with many other arms of the business, acting as the customer expert in all things Product and Technical. It is our responsibility to ensure that our Product and Technical teams are getting rich feedback, and the opportunity to talk to our customers about potential solutions and new features.

Key Responsibilities

  • Performing Technical and UI Based Client Demos
  • Providing Technical and Product support to the Sales Team and Prospective Clients
  • Actively working on RFI/RFP’s
  • Performing discovery sessions / workshops with prospective clients to understand their use case, ensure alignment with Paytrix and build a suitable solution
  • Creating Solution Designs, API Flows and Technical Documentation to support the sales process
  • Providing Enablement and guidance to customers during their onboarding to ensure the success of their implementation
  • Own the client experience when onboarding with Navro, providing clear timelines and metrics to the wider business and client to ensure the success of the project
  • Identify and mitigate any potential project risks, to ensure a smooth client experience and reduce possible delays or failed projects
  • Reviewing Customer builds to ensure they are following best practices
  • Providing a period of nurture during the initial launch to ensure client success
  • Working closely with other functions in the business, acting as the voice of the customer’s product and technical needs 

To be successful in this role you will have:

  • Experience and knowledge of APIs
  • Be able to engage and discuss deeply technical solutions with varying levels of a business
  • Be solution-oriented and continuously seeking to find the best path forward
  • Experience of financial services or payments is desired
  • Some form of pre-sales or technical customer-facing experience is desirable but not required
  • Have a passion to learn and grow

You may not possess every single required skill listed, and that’s perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Benefits
As part of this role, you will receive the following:

  • You will enjoy 26 days of annual leave (excluding Bank holidays)
  • Volunteering & Compassionate leaves
  • Private Healthcare
  • Company Options Scheme
  • Team socials and annual company off-sites
  • Comprehensive, interactive & engaging Training – Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
  • Career frameworks
  • Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
  • Working in a diverse and inclusive environment where we ensure that our people thrive

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to  on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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Learn More

Questions? Want to demo our product? Reach out to a member of our team.